AI voice agents
for calls & WhatsApp.
One AI brain, two channels. Autonomous phone calls and WhatsApp conversations
that manage your entire customer lifecycle. 24/7, every language.
Two channels. One AI brain.
The same cognitive AI handles phone calls and WhatsApp. If a customer calls first and then writes on WhatsApp, the AI reconnects the conversation seamlessly — same context, same memory, one unified experience.
Scya Voice Calls
AI that makes and receives phone calls with human-like conversation. Bookings, support, follow-ups, lead qualification, proactive reminders — all autonomous.
Scya WhatsApp
AI agent on your WhatsApp Business. Answers questions, processes bookings, sends reminders, handles feedback and runs proactive marketing campaigns.
Scya Voice in numbers
Always available
Nights, weekends, holidays. Your AI voice agent never sleeps, never calls in sick, never puts customers on hold.
Wait time
Instant pickup on calls. Instant reply on WhatsApp. No queue, no hold music, no "your call is important to us".
Languages
Detects and speaks your customer's language automatically. Italian call? Italian answer. German WhatsApp? German reply. With correct timezone.
Unified conversation
Customer calls then writes on WhatsApp? AI reconnects by phone number. Same memory, same context, zero repetition.
Customer memory
AI builds a profile for every customer. Preferences, orders, appointment history, notes — updated after every interaction.
AI that manages the entire customer lifecycle.
Not just a chatbot. A cognitive system that learns, remembers, and acts proactively. Every customer gets a personalised experience driven by AI-generated notes, smart tags, and automated lifecycle management.
First contact
AI registers the number, presents itself as your AI assistant, collects GDPR consent with timestamp, generates the first customer profile notes.
Active customer
After 2+ interactions: pattern detection activates, personalised messages, AI updates notes with preferences, orders, and habits. Max 500 words per profile.
Post-appointment
AI sends feedback request, rebooking suggestion, or promotion — depending on whether the customer bought, rescheduled, or dropped off.
Win-back
No contact after X cycles? AI re-engages with promotion or suggestion via WhatsApp. Still dormant? Proactive voice call. Auto-archived after 15x cycles.
Proactive AI, not reactive.
Scya Voice doesn't just answer — it initiates. A smart engine runs every 6 hours, analyses all customers in batch, and decides who to contact, what to say, and when to check back.
Batch intelligence
Every 6 hours: analyses all customers with expired countdowns, decides action yes/no, generates message, sets next check-in. Smart rate limiting and checkpoint recovery.
Proactive vault
Schedule actions days or weeks in advance. Appointment reminders, birthday promotions, follow-ups — all queued and sent at the right time automatically.
AI customer notes
After every call or chat, AI analyses the full conversation and updates customer notes — preferences, orders, history, sentiment. Max 500 words, always up to date.
Smart escalation
AI doesn't know the answer? Closes politely with "let me check", creates a ticket with full context and suggestion, notifies you. You reply → AI re-contacts the customer.
Auto GDPR compliance
First interaction: AI presents itself, states terms, collects consent with timestamp. Customer can request data deletion anytime by simply saying it. Marketing opt-out respected with tag.
Personal dates engine
Birthday, anniversary, custom dates. Business owner decides which promotions to attach — AI sends them proactively at the right moment.
Phone calls that sound human.
Not a robotic IVR. A real AI conversation that understands context, remembers the customer, and handles complex requests — from bookings to support to proactive reminders.
- Inbound & outbound calls with natural voice
- New caller? AI introduces itself, collects consent, proposes marketing
- Post-booking proactive reminder calls (configurable)
- Recurring reminder calls for repeat customers
- Auto WhatsApp confirmation after phone booking
- Number blocking from dashboard
- Retry once after 1 hour if customer doesn't answer
- Full call transcript, summary, and AI analysis
WhatsApp AI that never clocks out.
Your customers already live on WhatsApp. Now your business does too — with an AI that handles the entire customer journey from first message to re-engagement.
- Instant replies to text, voice messages, and images
- First contact: AI introduces itself, GDPR consent, terms acceptance
- Appointment reminders X hours before (configurable templates)
- Post-appointment feedback collection
- Recurring reminders on customer request
- 24h template system for re-engaging after conversations
- Mass marketing campaigns with AI-selected tags
- Proactive follow-up if customer didn't book within 48h
One customer, one conversation.
Voice and WhatsApp are connected by phone number. The AI maintains a single conversation thread regardless of channel.
Calls first → calls only
If a customer calls first, voice channel stays active until they write on WhatsApp — which unlocks both channels automatically.
WhatsApp first → both
Writing on WhatsApp first instantly unlocks both channels. AI can then call and message freely, always with full conversation context.
Fully configurable from your dashboard.
Everything is customisable. Behaviour presets, categories, marketing rules, booking verification, and custom AI instructions — all from your Scya Business dashboard.
Booking verification
AI checks available slots in real-time before confirming. No double bookings, no conflicts. Confirms only free slots.
Smart auto-tagging
After every interaction, AI analyses transcript and assigns tags automatically. New, Active, Post, Dormant, Marketing Off, Archive.
AI analytics statements
One click generates an AI-written business report. Reads previous statement, analyses trends, updates weekly. Dashboard aggregated insights.
Mass marketing
Select customers by AI-generated tags. Launch targeted campaigns on WhatsApp. Personal promotions, seasonal offers, re-engagement — at scale.
Behaviour presets
Choose from pre-built AI personalities or write custom instructions. Control tone, boundaries, escalation rules, and topic deflection.
Custom categories
Memories, return cycles, promotions, custom templates, proactive messages, batch control cycles — all configurable per business.
Built for every business.
Restaurants, clinics, agencies, shops, services — any business that talks to customers.
Restaurants
Reservations, takeaway orders, menu questions. AI checks availability, confirms booking, sends WhatsApp reminder, collects post-dinner feedback.
Clinics & Healthcare
Appointment booking, reminders, rescheduling. AI detects return cycle, sends proactive rebooking suggestion. GDPR-compliant.
Salons & Spas
Booking + recurring reminders based on personal cycle. Birthday promotions, product suggestions from past purchases. Your AI receptionist.
Real Estate
Property inquiries, viewing bookings, qualification calls. AI follows up dormant leads with proactive outreach campaigns.
Service Businesses
Quote requests, scheduling, status updates. AI handles calls, you handle the work. Escalation tickets for complex issues.
E-commerce
Order status, returns, product recommendations via WhatsApp. AI remembers past orders and suggests re-purchases at the right time.
Live in 24 hours.
We handle everything. You tell us about your business, we configure the AI, connect your channels, and you're live.
Tell us about your business
Services, hours, pricing, FAQ, booking rules — we build your AI's knowledge base and configure behaviour presets.
We configure everything
Custom voice, personality, escalation rules, lifecycle settings, proactive outreach schedule. Your AI, your brand.
Connect & go live
We connect your phone number and/or WhatsApp. Test it. You're live in 24 hours.
Pay per use. Simple.
No big commitments. Pay for what you use. Use one channel or both. Cancel anytime.
Scya Voice Calls
How It Works
| Item | Price |
|---|---|
| Per minute | €0.20 |
| Monthly minimum | €15 |
What's Included
Response within hours • No credit card required
Scya WhatsApp
How It Works
| Item | Price |
|---|---|
| Per message | €0.03 |
| Monthly minimum | €12 |
What's Included
Response within hours • No credit card required
Separate products. One connected brain.
Voice Calls and WhatsApp work independently — choose one or both. When used together, the AI shares memory and context across channels. A customer who calls can continue on WhatsApp seamlessly, and vice versa. One brain, two channels.