Privacy Policy

Last updated: September 22, 2025

Data Controller: Scya AI Ltd.

Registered Office: City Road, 128, London, United Kingdom

Company Number: 16704713

ICO Registration: ZC065781

Email: [email protected]

Website: www.scya.ai

Quick Navigation

Introduction & Legal Basis
Data We Collect
How We Use Your Data
AI Processing
Data Sharing
Security Measures
Data Retention
Your Rights (UK GDPR)
Contact Information

1. INTRODUCTION

Welcome to Scya AI ("we", "our" or "Scya"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our AI personal assistant based on WhatsApp.

2. LEGAL BASIS AND COMPLIANCE

We process your personal data in compliance with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)

3. DATA WE COLLECT

3.1 Registration Data

Name and surname
WhatsApp phone number
Email address
Payment information (via Stripe)
Country of residence and timezone
Preferred language
Professional information (work/study)

3.2 Service Usage Data

WhatsApp messages (text, audio/image transcriptions)
Personal preferences and settings
Appointments and reminders
Third-party contacts (name and number)
Behavioral patterns and habits
Calendar data (if Business service)
Email (if Business service)
Company information (if Business service)

3.3 Technical Data

Interaction timestamps
System logs for debugging
Usage metrics (number of messages, searches)

4. HOW WE USE YOUR DATA

We use your personal data to:

Provide personalized AI assistant service
Process and manage appointments, reminders and tasks
Analyze patterns to improve proactive assistance
Send notifications and service communications
Manage payments and subscriptions
Respond to support requests
Comply with legal and regulatory obligations
Improve and optimize the service

5. AI PROCESSING AND AUTOMATED DECISIONS

5.1 AI Technology

Our service uses Gemini 3 Flash to:

Analyze and understand messages
Generate personalized responses
Identify patterns and preferences
Plan proactive actions
Manage multi-step conversations

5.2 Algorithmic Transparency

AI makes decisions based on provided data and learned patterns
You always have final control over proposed actions
You can request explanations of AI decisions
You can modify or delete preferences at any time

5.3 AI Model Training

We do NOT use your data to train AI models. Your conversations, personal information, and any data you provide are used solely to deliver and improve your personal experience with Scya. Your data is never used to train, fine-tune, or improve any third-party AI models or our own AI systems.

We share your data only with:

6.1 Essential Service Providers

Google Cloud (hosting and storage) - Servers in Europe
WhatsApp Business API (YCloud/Twilio) - Communications
Stripe - Payments (PCI-DSS compliant)
Google - AI processing (Gemini 3 Flash)
Serper - Web searches (when requested)
Open-Meteo - Weather data

6.2 Other Cases

Competent authorities when required by law
With your explicit consent
To protect rights, property or security

We NEVER sell your personal data to third parties.

7. DATA SECURITY

We implement technical and organizational security measures:

End-to-end encryption for WhatsApp
TLS encryption for all communications
Encrypted storage on Google Cloud
Multi-tenant isolation (each customer has separate data)
Secure authentication and access control
Regular backups and disaster recovery
Continuous security monitoring

8. DATA RETENTION

8.1 Retention Period

During active subscription: All necessary data
Weekly automatic cleanup: Obsolete/unnecessary data
After subscription cancellation: Complete deletion within 30 days
Billing data: 7 years for tax obligations

8.2 Automatic Deletion

Old irrelevant conversations
Completed tasks
Temporary information
Converted media (audio/images after transcription)

9. YOUR RIGHTS (UK GDPR)

You have the right to:

Access: Request a copy of your data
Rectification: Correct inaccurate data
Erasure: Request deletion of data
Restriction: Limit processing
Portability: Receive data in structured format
Object: Object to specific processing
Withdraw consent: At any time
Lodge a complaint: With the ICO (Information Commissioner's Office)

To exercise these rights, contact us at: [email protected]

10. INTERNATIONAL TRANSFERS

Your data may be transferred outside the UK for:

Storage on Google Cloud servers (Europe)
AI processing (Google)

We ensure adequate protection through:

Standard Contractual Clauses (SCCs)
Adequacy decisions where applicable
Supplementary security measures

11. CHILDREN'S DATA

Our service is not intended for persons under 18 years of age. We do not knowingly collect data from minors. If we become aware of having collected data from minors, we will delete it immediately.

12. COOKIES AND TRACKING

The main service on WhatsApp does not use cookies. Our website www.scya.ai may use essential cookies for:

Session management
User preferences
Analytics (with consent)

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will notify you of substantial changes via:

WhatsApp message
Email
Website notice

14. SERVICE-SPECIFIC FEATURES

14.1 Assistant

WhatsApp conversation analysis
Reminder and appointment management
Pattern-based proactive suggestions
Group event coordination
Personalized multi-contact messaging
Autonomous reminder management
Conversation memory retention

14.2 Business

Dual-memory system (company knowledge + customer data)
Automated customer support
Intelligent booking management
Targeted marketing campaigns
Detailed analytics and reporting
WhatsApp-based CRM functionality
Customer-company intelligent bridging

15. CONTACT INFORMATION

Data Protection Officer

Scya AI Ltd.

Email: [email protected]

UK Supervisory Authority:

Information Commissioner's Office (ICO)

Wycliffe House, Water Lane

Wilmslow, Cheshire SK9 5AF

Tel: 0303 123 1113

Website: ico.org.uk

16. CONSENT AND ACCEPTANCE

By using Scya, you confirm that you:

Have read and understood this Privacy Policy
Consent to data processing as described
Are at least 18 years of age
Provide accurate and truthful data

Effective Date: September 22, 2025

Terms of Service

Last updated: September 22, 2025

Company: Scya AI Ltd.

Registered Office: City Road, 128, London, United Kingdom

Registration Number: 16704713

Website: www.scya.ai

Quick Navigation

Acceptance of Terms
Service Description
Registration & Account
Acceptable Use
Service Limitations
Payments & Billing
Intellectual Property
Privacy & Data Protection
Disclaimer & Liability
Suspension & Termination

1. ACCEPTANCE OF TERMS

Welcome to Scya AI ("Scya", "we", "our"). These Terms of Service ("Terms") govern your use of our AI personal assistant based on WhatsApp ("Service"). By using Scya, you agree to be bound by these Terms.

2. SERVICE DESCRIPTION

2.1 What is Scya

Scya is a proactive AI personal assistant that operates via WhatsApp Business API, designed to simplify life through:

Intelligent message and communication management
Proactive appointment and reminder organization
Pattern analysis and personalized suggestions
Automation of repetitive tasks

2.2 Available Plans

SCYA ASSISTANT - For Individuals & Professionals

Transform WhatsApp into your personal cognitive command center
Automatically organizes group events by privately coordinating with each person
Remembers every detail from any conversation
Manages all reminders autonomously
Can message multiple contacts simultaneously with personalized content
Anticipates needs before you realize them
Pattern-based proactive suggestions

SCYA BUSINESS - For Enterprise & Companies

Turn WhatsApp into the most sophisticated CRM ever created
Dual-memory system that separates company knowledge from customer data
Intelligent bridge between your brand and customers
Autonomous customer support
Intelligent booking management
Targeted marketing campaigns
Detailed analytics and reporting
Scales infinitely with business growth

3. REGISTRATION AND ACCOUNT

3.1 Eligibility

You must be at least 18 years old
You must provide accurate and complete information
You must have a valid WhatsApp number
You must reside in a country where the service is available

3.2 Registration Process

Purchase subscription on www.scya.ai
Receive setup message on WhatsApp
Provide required information (name, location, profession)
Explicitly accept the Terms
Configure initial preferences

3.3 Account Security

You are responsible for:

Keeping your WhatsApp access confidential
Notifying us of unauthorized access
All activities that occur through your number

4. ACCEPTABLE USE

4.1 Permitted Uses

You may use Scya for:

Legitimate personal or professional management
Legal and appropriate communications
Productive task automation
Public information research
Coordination with consenting contacts

4.2 Prohibited Uses

You may NOT use Scya for:

Illegal or fraudulent activities
Spam or unsolicited marketing
Harassment, threats, or stalking
Violation of others' privacy
Circumvention of technical limitations
Reverse engineering of the service
Unauthorized resale of the service
Distribution of malware or harmful content
Impersonating other people or entities
Violating intellectual property rights

5. SERVICE LIMITATIONS

5.1 Daily Technical Limits

Data storage: According to chosen plan
AI processing: Fair use policy

5.2 Functional Limitations

WhatsApp Business API requires templates after 24 hours
No permanent media storage (converted to text)
Dependency on third-party services (WhatsApp, Google)
Possible interruptions for maintenance

5.3 AI Accuracy

AI may make errors
Responses are algorithmically generated
Always verify critical information
Does not replace professional advice

6. PAYMENTS AND BILLING

6.1 Pricing

Prices are published on www.scya.ai
Payment via Stripe (credit/debit cards)
Prices in GBP (British pounds)
VAT applicable according to UK regulations

6.2 Subscriptions

Monthly or annual billing
Automatic renewal unless cancelled
30-day notice for price changes
No refunds for partial periods

6.3 Cancellation

Cancellable at any time
Service active until end of paid period
Data deleted within 30 days of expiration
No cancellation penalties

7. INTELLECTUAL PROPERTY

7.1 Our Rights

Scya AI Ltd. owns all rights to:

Scya software and algorithms
"Scya" trademark and logo
Documentation and marketing materials
System and service architecture

7.2 Your Rights

You maintain ownership of:

Your personal data
Content you enter into the system
Communications with your contacts
Business information (Business Plan)

7.3 License to Use

We grant you a limited, non-exclusive, non-transferable license to use the service according to these Terms.

8. PRIVACY AND DATA PROTECTION

8.1 Data Processing

Data processing is governed by our Privacy Policy, available on this page.

8.2 GDPR Compliance

We comply with UK GDPR and Data Protection Act 2018
You are the controller of your data
We are the processor
We guarantee full GDPR rights

8.3 Security

End-to-end WhatsApp encryption
Encrypted storage
Multi-tenant isolation
Regular security audits

9. DISCLAIMER AND LIABILITY LIMITATIONS

9.1 Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DO NOT GUARANTEE THAT:

The service will be uninterrupted or error-free
AI will always provide accurate responses
The service will meet all your needs
Results will always be reliable

9.2 Limitation of Liability

IN NO EVENT SHALL WE BE LIABLE FOR:

Indirect, incidental, or consequential damages
Loss of profits or opportunities
Data loss (beyond our backups)
Damages exceeding the amount paid in the last 12 months

9.3 Exclusions

Some jurisdictions do not allow certain exclusions. Your statutory rights remain unaffected.

10. INDEMNIFICATION

You agree to indemnify and hold harmless Scya AI Ltd. from any claims, damages, losses, or expenses arising from:

Your violation of these Terms
Your misuse of the service
Violation of third-party rights
Content you enter into the system

11. CHANGES TO TERMS

11.1 Updates

We may modify these Terms:

With 30-day notice for substantial changes
Immediately for legal requirements
Published on www.scya.ai/terms

11.2 Acceptance of Changes

Continued use after changes constitutes acceptance. If you do not accept, you must cancel your subscription.

12. SUSPENSION AND TERMINATION

12.1 We May Suspend or Terminate if:

You violate these Terms
You do not pay the subscription
You use the service illegally
You pose a risk to the service or other users

12.2 Effects of Termination

Immediate cessation of access
Data deletion within 30 days
No refunds for violations
Survival of applicable clauses

13. SUPPORT

13.1 Support Channels

Email: [email protected]
Website: www.scya.ai
Response within 48 business hours

13.2 Support Levels

Assistant: Standard email support
Business: Priority support

14. LEGAL PROVISIONS

14.1 Applicable Law

These Terms are governed by the laws of England and Wales.

14.2 Jurisdiction

The courts of London have exclusive jurisdiction for any disputes.

14.3 Dispute Resolution

Before legal action, attempt at amicable resolution within 30 days.

14.4 Severability

If one clause is invalid, others remain in effect.

14.5 Entire Agreement

These Terms constitute the entire agreement between the parties.

15. DEFINITIONS

"AI": Artificial Intelligence (Gemini 3 Flash)
"Customer": Service subscriber
"Third parties": Customer contacts
"Memory": Data storage system
"Proactive": Actions initiated autonomously by AI

16. CONTACT INFORMATION

Scya AI Ltd.

London, United Kingdom